TSB mobile and online banking locked out of accounts for hours

HUNDREDS of TSB customers were locked out of online and mobile banking services for hours this morning but the bank says issues are now fixed.

At the height of the problems, Down Detector showed 709 people experiencing issues, with frustrated customers also taking to social media to say they couldn’t login to accounts.

TSB banking app on mobile
Hundreds of TSB users reported problems logging into their banking services this morning

The majority of people, at 78 per cent, reported problems with internet banking, while 17 per cent said they were experiencing issues with mobile banking.

A further 4 per cent said they were unable to use TSB’s website.

Looking at Down Detctor’s map, it appears the issues were nationwide with some saying they’d experienced issues since 4am this morning.

But as of 7.40am, TSB’s says the issues have been fixed and its service status doesn’t report any problems.

There were 709 reports of problems with TSB on Down Detector this morning
Down Detector
The problems with TSB appeared to be nationwide, according to Down Detector
Down Detector

TSB couldn’t tell us what had gone wrong, but did apologise for any inconvenience.

Earlier, one frustrated customer tweeted: “I’m the same and when I try and login on the internet page it’s telling me my details are wrong when they aren’t.

“I have direct debits coming off that I needed to transfer money over for and it was down at 4am when i first tried to login.”

Another wrote: “@TSB online banking down again I am honestly so sick of your terrible service!!!”

Someone else added: @TSB app and mobile down again. Feeling all the frustrations right now. I wonder if they’ll even bother to reply today?! #TSBFail”

Another unhappy user said: “@TSB APP DOWN, ONLINE BANKING DOWN!!!!!! I cannot transfer for my family’s work lunches I’m sick of this it is only ever TSB.

“Bills to pay today, and food shop, so what do I do! And before you say head to local bank – (mine is closing in September by the way) I am housebound!.”

TSB users took to Twitter to report problems logging in

A TSB spokesperson said: “We are aware of an intermittent issue that affected a small number of customers trying to access their mobile and online banking early this morning.

“We can confirm the problem has now been fixed. We would like to apologise for any inconvenience this may have caused.”

TSB users last reported problems accessing its website and app back in February.

TSB was forced to issue a grovelling apology to customers after 1.9million customers were left locked out of their online banking in 2018 following a bungled IT upgrade.

Fraudsters then used the IT meltdown to try to scam TSB customers up to 10,600 times.

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