SSE has been fined £1million by the energy watchdog after it sent “inaccurate and misleading” information about how much they could save by switching tariffs.
The annual statements overestimated the annual savings that customers could make if they swapped to a deal with them.
The energy firm sent out 1.15million letters to 580,000 pre-payment metre customers between June 2014 and September 2015.
They contained “inaccurate” information on the alternative cheaper tariffs available, which the company puts downs to an IT error.
Ofgem launched an investigation into the supplier in November last year after SSE reported the issue.
More to follow…
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