TEN million customers have been affected by a data breach in 2017, Dixons Carphone has admitted.
The data breach first came to light in June when the retailer revealed there had been “an attempt to compromise” 5.9 million customers’ cards and 1.2 million personal records.
Dixons Carphone said that about 10 million records containing personal data of customers may have been accessed in 2017[/caption]
On Tuesday, the electronics retailers apologised to its customers as it admitted the huge date breach involved 10 million shoppers, much higher than its earlier estimates.
Dixons Carphone, which has become the victim of a major cyber attack for the second time in three years, said the investigation is nearly complete and there is now evidence that some of the data may have left its systems.
But it has assured customers that pin codes and card details that could be used to shop have not been accessed and there is no evidence any fraud has resulted from the incident.
The company said in a statement: “Our investigation, which is now nearing completion, has identified that approximately 10 million records containing personal data may have been accessed in 2017.
“While there is now evidence that some of this data may have left our systems, these records do not contain payment card or bank account details and there is no evidence that any fraud has resulted.
How to keep yourself safe from hackers and scammers
HERE's how to stay safe online
- Make a ‘strong’ password with 8 or more characters and a combination of upper case characters, numbers and symbols
- Don’t do online banking on public WiFi, unless absolutely necessary
- Don’t click on dodgy email links claiming to be from banks
- Use different passwords for different sites
- Never re-use your main email password
- Use anti-virus software
- Don’t accept Facebook friend requests or LinkedIn invitations from people you don’t know
- Think before you put personal info on social media
- Find My iPhone, Android Lost and BlackBerry Protect all allow you to remotely wipe a stolen phone. Set this feature up
- Only shop online on secure sites
- Don’t store your card details on websites
- Password protect your phone and other devices
“We are continuing to keep the relevant authorities updated.”
Dixons Carphone’s boss Alex Baldock said: “Since our data security review uncovered last year’s breach, we’ve been working around the clock to put it right.
“That’s included closing off the unauthorised access, adding new security measures and launching an immediate investigation, which has allowed us to build a fuller understanding of the incident that we’re updating on today.
“Again, we’re disappointed in having fallen short here, and very sorry for any distress we’ve caused our customers. I want to assure them that we remain fully committed to making their personal data safe with us.”
If you’re worried you’ve been a victim of fraud, the first thing you should do is to contact Action Fraud for help.
If debit or credit cards, online banking or cheques are involved and you’re worried, your first step should be to contact your bank or credit card company – and they will advise you on next steps.
More about the latest scams and frauds
The news comes after hackers targeted Ticketmaster in criminal bid to steal hundreds of thousands from customers.
Earlier this year, Facebook revealed that the details of 50 million users has been exposed.
In November 2016, Three Mobile was hacked by thieves who stole hundreds of handsets and put 9 million customers’ data at risk.
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